FAQ

All the facilities listed under the product type are included. To see the facilities, just click on the product name. If you don’t have an account, you can create one here.

Cancellation is not allow, You CAN change the date of the Booking. If the Booking Confirmation has NOT YET delivered due to our fault, Voya by Travelog will give you a refund. For HoteL booking, if the room is fully booked, Voya by Travelog will give you a refund. Please, remember to check the property’s Terms and Conditions policy before making any booking.

In case of merchant business is closed before the Voucher/E-ticket expiry date. You CAN NOT redeem the Voucher/E-ticket and we will give you a refund.

You have appropriate length of time for using the Voucher/E-ticket. If the Voucher/E-ticket expired, the right of using will be canceled so that you CAN NOT use it.

YES, it is. Voya by Travelog has high security standard SSL. We do not keep credit card information on our servers.